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SHIPPING:
Your shipping costs will vary depending on the number/weight of your order.
Street Addresses Only for Fed Ex Orders/ UPS
You must use a street address for all Federal Express and UPS orders, as they cannot deliver to PO Boxes, or to military APO/FPO addresses.
Multiple Shipping Destinations
Multiple "ship to" addresses can be arrange please contact us for this special handling Shipping charges will be calculated and applied to each shipping address requested.
Shipping Time Requirements on Individual Items
Please see individual product pages for any additional shipping time requirements and delivery times.
Shipping Options:
Standard Shipping (3-7 Days) FED EX or UPS GROUND: $10
Express Shipping (2 - 5 Days)
FedEx, UPS Air or Priority Mail,
Standard rate + $10.00
OVERNIGHT OR SPECIAL DELIVERY:
Contact us at 860-482-7260
Express delivery service is not available to post office boxes, APO/FPO addresses, or on certain items noted on the web site or in the catalog and excludes personalized, oversized, or altered items which may require additional handling.
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RETURN POLICY:
BraeVal wants to make it right everytime-. We design and craft the best products. We also offer the best return policy in the business. We will refund your money on any purchase that isn't 100% satisfactory. Anytime, for any reason. Please contact us to for your return or exchange – 860-482-7260
Returns/Exchanges should be sent to:
BraeVal RETURNS
23 East Main Street
Torrington ,CT 06790
Please follow these instructions when returning/exchanging an item.
1. Please include name, address, primary phone number, type of credit card and credit card number.
2. Please list the items(s) that you are returning or exchanging on the invoice or separate sheet of paper and note the reason (defective, wrong size, did not like).
3. Please indicate whether you would like us to credit the charge card used or give you a store/merchandise credit. If you would like an exchange, let us know what you want by noting it on the invoice or a separate sheet of paper.
4. Carefully pack and seal your return securely and include all of the return/exchange information.
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